These account closure terms outline how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Voluntary Account Closure Steps
To close your account voluntarily, submit a written request through the contact details shown in my help centre. I request you to specify your associated email address and the purpose for closure so I can process the request efficiently. I might request a last identity check before carrying out the termination. My support team will confirm the request and provide you a tracking number.
After I receive a complete request, I typically complete voluntary closure inside five business days. If further documents are required, the timeframe may stretch. Do not open or use a new account during this period because this action can delay the closure. I will dispatch a confirmation email when the account has been shut down and no further play is allowed.
Coverage of These Account Closure Terms
These terms relate to Spinjoys Casino accounts registered to users with a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements may matter. The scope covers closures initiated by you, closures I initiate for compliance or security reasons, and closures that follow a regulatory instruction. They operate together with my general terms and applicable law.
I might revise these closure terms from time to time, but changes shall not impact a closure request already in progress unless the law requires it. If any condition is unclear, seek independent advice before submitting a request. The language of the operational account record stays English, but Germany users may reach my support team for explanations.
Restoring and Post-Close Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
Pending Balances and Cashout Rights
A voluntary closure does not void your right to request real-money funds not subject to a lawful restriction. After I close the account, I will calculate the withdrawable balance and return it to a payment method that passes my verification checks. Germany users should ensure the payment method corresponds to the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may hold funds temporarily while I carry out required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you have any amount to Spinjoys Casino, I may deduct that debt before returning the remaining balance.
Information Retention After Account Termination
After your account is deleted, I retain certain personal and transactional data to meet legal, tax, and anti-money laundering requirements. For Germany users, retention periods follow applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may keep records of the closure action, the reason code, and communication with the account holder. This assists me show the closure was managed correctly. You may submit a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep tagesspiegel.de by a statutory retention duty.
Identity Checks Prior to Account Closure
Before I finish a closure, I may ask you to submit a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to maintain accurate records and prevent unauthorised access. I will not process a closure if the identity information you gave earlier contradicts the request.
Send documents through the secure upload link I give. I do not ask you to transmit sensitive files by unencrypted email. The verification step could add a short delay, but it is required to protect your funds and my platform. I retain verification records according to the retention rules described later in these terms.
Regulatory Shutdown and Required Steps
I could be obligated to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.
When I take mandatory action, I will notify you of the decision and the category of the reason unless a law mdr.de prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Eligibility for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need verification that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay responsible for activity on your account until the closure is confirmed in writing.